My wife is a good Idea: Let's go on New Years Day with the children in Berlin. Said and done, I have the railcard 100, my wife and my children Bahncard 25th So get into the Internet and posted. Unfortunately without success. For the combination of "four down and three to stay back" is the online solution is not well designed. Na 'comfortable car "well the hotline call. After two-time effort, I managed to get tickets. But unfortunately, read the Platzresevierung open and print the security number was wrong. Several telephone calls - Result after one hour booking: either new or by telephone to give. E-mail or fax without security number is not possible, I was refused.
presented a few days later I found out that my path is specified as identification card. Only my wife and my children do not go back with my railcard. Call back on the "Service Line" train. No - change the identification impossible. I must make an application for refund and re-booking. At the word "request" and that in combination with the train I'm going out of the skin. I will be transferred. After some reciprocating offers me the staff, but now make the cancellation by telephone about my tale of woe - a written complaint to me is erpart. The tickets will come back by mail, four times and can not be opened again, the pin number is incorrect.
Call back on the hotline. Wife of Bütner the clearing of the path Comfort Services was able to help. She knew the problem and solved it in seconds. had opened waited in line until I have the emails. Because of this extremely competent conversation was not recorded, I hereby appoint you track employee of the month - it broke in just a few hours what others need.
Conclusion: Stay away from the track number Comfort, the web can not do it. Who would go absolutely must track that should go to the switch - if possible in time. It could be so beautiful with the railcard 100 - but next year I will probably fly again.
